Faq
Frequently Asked Questions
Product Information
What types of furniture do you offer?
BoisFusion specializes in four main categories: Seating & Lying Furniture (sofas, chairs, beds), Storage Furniture (wardrobes, cabinets, shelves), Table & Desk Furniture (dining tables, office desks, coffee tables), and Auxiliary Furniture (side tables, consoles, decorative pieces).
What materials are used in your furniture?
Our furniture combines high-quality wood with modern materials to create durable, stylish pieces. We use sustainably sourced wood, premium upholstery fabrics, and metal accents to ensure longevity and aesthetic appeal.
Are your products assembled?
Most of our furniture requires assembly. Each product comes with clear, step-by-step instructions and all necessary hardware. Some larger items may offer white-glove delivery and assembly services for an additional fee.
Shipping & Delivery
What are your shipping options?
We offer standard and express shipping to most locations. Delivery times vary based on your location and product availability. You'll receive tracking information once your order ships.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping costs and delivery times depend on the destination. Additional customs fees or import taxes may apply and are the customer's responsibility.
Can I change my delivery address after ordering?
Address changes are possible if your order hasn't entered the shipping process. Please contact us immediately at [email protected] with your order number and correct address.
Returns & Warranty
What is your return policy?
We offer a 30-day return policy for unused items in original packaging. Customers are responsible for return shipping costs. Custom or assembled items may not be eligible for return.
Do your products come with a warranty?
Yes, all BoisFusion furniture comes with a 1-year manufacturer's warranty covering defects in materials and workmanship. Warranty details are included with your product documentation.
What if my item arrives damaged?
Please inspect your delivery immediately. If you notice any damage, contact us within 48 hours at [email protected] with photos of the damage and your order number. We'll arrange for replacement or repair.
Payment & Orders
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for larger orders. All payments are processed through secure, encrypted systems.
Can I modify or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. After this period, orders enter processing and changes may not be possible. Contact us immediately at [email protected] for assistance.
When will I be charged for my order?
Payment is processed immediately when you place your order. For pre-order items, you'll be charged when the item ships.
Need further assistance? Our customer support team is available via email at [email protected]. We typically respond within 24 hours.