Refund policy
At BoisFusion, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your furniture item, we offer a straightforward refund process as outlined below.
Refund Eligibility
- Refund requests must be submitted within 30 days of delivery
- Items must be in original condition: unused, unassembled, and with all original packaging and tags
- Custom-made or personalized furniture items are not eligible for refunds
- Clear photographic evidence of damage or defects may be required for approved refunds
Refund Process
- Contact our support team at [email protected] with your order number and reason for refund request
- Our team will review your request and provide further instructions within 2 business days
- Once approved, you will receive a return authorization and shipping instructions
- After we receive and inspect the returned item, we will process your refund
Refund Details
All approved refunds will be credited back to your original payment method. Please allow 7-10 business days for the refund to appear in your account after processing.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Damaged or Defective Items
If your furniture arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage. We will arrange for a replacement, repair, or full refund at no additional cost to you.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to:
- Incorrect item received
- Damaged or defective product
- Our shipping error
Need Assistance?
For any questions regarding our refund policy or to initiate a return, please contact our customer support team at [email protected]. We typically respond within 24 hours during business days.